Frequently Asked Questions


Platform Questions

Desktop - Chrome, Firefox, Edge and Safari are all fully supported. Internet Explorer 11 and earlier is not supported as Microsoft has deprecated support for this product. In general the newest version of each browser is preferred. Mobile - iOS: Safari; Android: Chrome. In some instances there maybe additional security that is preventing the display of course content. In these instances reach out to us at support@coursecontainer.com.

Typically nothing needs to be done on their side. However, some organizations have stricter security and they lock down access to websiites, until their is a business need. Just tell them to whitelist: cdn.coursecontainer.com.

Currently we support SCORM 1.2 and 2004 packages in zip format.The packages can be complete, meaning they include all assets, or they can be remotely served up as long as they are structured in a "Dispatch" or "Relay" format. If you need assistance uploading your content contact us support@coursecontainer.com or by calling (800) 859-8639 and selecting option 1.

We sure do! When you upload your video (.avi, .wmv, .mov, .mp4) the original file will be transcoded into multiple formats so that it is compatible with various desktop and mobile devices. You can then select the completion requirements for the video and publish. The video will be published in a SCORM 1.2 format. You can even disable fast forwarding and set completion requirements.

Yes, Course Container supports versioning at the content level, so you can update the version of a given piece of content and it will not affect the deployment whether you have 1 or a thousand to any and all users. Existing users stay in the current version whereas new users will receive the updated content.

Course Container (CC) is an enterprise cloud solution that uses Amazon Web Services (AWS) S3 buckets and Cloudfront Content Delivery Network (CDN) to host and stream all content. Using this infrastructure allows for fast and consistent content delivery to users throughout the world.

The analytics in Course Container are near real time meaning when a user launches a course or completes it in their LMS Course Container will be notified. You have access to this information through the dashboard and reports. All reports are also available for download in Excel format.

LMS Username and LMS User ID, along with details on the user's status in a course, when they launched it, how many times, where did they launch it from and other date/time specifics. You have access to this information through the dashboard and reports. All reports are also available for download in Excel format.

This is the million dollar question when dealing with SCORM courses. Course Container is very flexible in how it accepts course content packages, and how it creates the resulting package you load into your or your customer's LMS. As long as your content is in a package that supports SCORM 1.2 then Course Container will take care of the rest.

Within Course Container there is a "Preview" feature for each content item uploaded. The preview function will display the content if it was in the correct format and were no errors during the upload. However if the course was not created/developed correctly then the course should be updated in it's authoring environment and a new version should be uploaded.

Absolutely, it is calculated each time a user goes to launch a course so if you increase/decrease the number of seats or the expiration date that will be factored in the next time someone launches a course.

Billing Questions

With self-service accounts we accept Visa, Mastercard and American Express. For White Label Site Options and custom services work terms will be noted in the statement of work / license agreement.

All packages come with a recurring subscription unless otherwise cancelled.

Yes, we do not start your billing cycle until 30 days after you select the plan.

When the 30 day trial period ends you will be automatically invoiced for your first month's subscription based on the plan selected.

While our monthly subscription packages are our standard we do have options available for yearly pricing with various tiers based on volume. If you are interested in this model reach out to sales@coursecontainer.com

Content Library Questions

Course Container works with select content partners in building a library that can be licensed for use in any LMS. All content will reside on Course Container's platform enabling the course owner visibility into customer usage, ability to easily update versions , all while having the intellectual property protected.

Content is licensed directly through Course Container, so contact us more more information. Individual courses can be licensed, or the entire library.

Course content owners enter into a reseller agreement with Course Container, and Course Container then enters into an agreement with the end customer.